FREQUENTLY ASKED QUESTIONS - CUSTOMERS
Once you have added a product on cart by clicking “Add to Cart“, you are given two options: Either to View Your cart & update your order details like number of items, or to Finalize your order by clicking on CHECKOUT. You can also click anywhere outside the slide-in order area to add more products on your cart, and finally CHECKOUT to order them all at once.
Once you get to the CHECKOUT Page, fill in your details, then choose your preferred Method of Payment & click “PLACE ORDER” button to place your order.
No, you don’t need an account to place an order, you can complete your order as a Guest; But it’s better to have an account so you can login and keep track of your order progress & overall log of all your orders placed on shopinga.
When you have an account you won’t have to enter your user details at CHECKOUT again.
The payment methods presented to you at CHECKOUT depend on the currency you choose, because different payment gateways support different currencies. for instance You can’t see Paypal as a Payment option if you choose a currency that’s not supported by Paypal.
If your preferred mode of payment is not presented at you on CHECKOUT page, change the Currency from the right-top corner (on the header of the website), and you’ll get all payment gateways suitable for that currency.
To open an account in shopinga is very simple and straight-forward.
- Click on “Login/Register”, then on ” Create an Account “
- input the username you’ll use to login e.g. “user”
- input your email address & password you’ll be using to login
- Then click “Register” button & you’re done.
Next time you want to shop or manage your account, you can simply click on “Login/Register” Menu and input your username or email, and your password, then place an order while logged in or check on your previously placed orders.
Yes, we try our best to make sure that what you see is what you get, our partners assume all responsibility of the listing they post on our MarketPlace. When you receive something different from the product details on the website, the seller will take all the responsibility to make it right.
The shipping Method used to deliver your product differs depending on your location & the kind of product you add in your cart. But generally you get your product within a period range of about 1 to 5 days, based on your location & seasons.
Yes, once you use an automated-payment method like Paypal, you’ll automatically be able to download your digital goods immediately on the Thank You page, or from your email.
But Manual Payments that require confirmation will not allow you to download your digital goods until we have confirmed that payment has cleared in our account, then you can download your product from email confirmation message, or by logging into your account and navigate to Downloads
Yes, items indicated as “out of stock” are temporarily unavailable, you can check back later and make a purchase once the seller has restocked them.
You can also place a back-order of out-of-stock products from sellers that allow back-orders, so they can ship it immediately once they refill their stock.
No, you have to make full payment of the product you wish to acquire before it can be delivered to your location.